PRIVACY POLICY
Last updated: October 13, 2026
This Privacy Policy explains how zenhaus ("we", "us") collects, uses and protects your personal information when you visit zenhausoptics.com or place an order.
1. Who we are
zenhaus is an online store operated by Maximilian Kreutzer (sole proprietor), based in Germany. Email: zenhausoptics@gmail.com. We are the controller responsible for your personal data. Because we are based in Germany, we process your data in line with the EU General Data Protection Regulation (GDPR) as well as applicable US laws.
2. Information we collect
• Order and contact details: name, shipping and billing address, email address, phone number (if provided), products ordered and order history.
• Payment information: payments are processed by Wix Payments and PayPal. We never see or store your full card details.
• Messages: information you share when you contact us.
• Technical data: IP address, browser and device type, pages visited and similar data collected through cookies (see section 6).
• Newsletter: your email address, if you choose to subscribe.
3. How we use your information
• To process, ship and deliver your order and provide customer service (performance of a contract, Art. 6(1)(b) GDPR).
• To process payments and prevent fraud (Art. 6(1)(b) and (f) GDPR).
• To keep tax and accounting records as required by law (Art. 6(1)(c) GDPR).
• To operate, secure and improve our website (legitimate interests, Art. 6(1)(f) GDPR).
• To send marketing emails, only if you have opted in (consent, Art. 6(1)(a) GDPR). You can unsubscribe at any time using the link in every email.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
4. Who we share it with
We only share your data where needed to run our store:
• Wix.com – website, online store and checkout platform
• Wix Payments and PayPal – payment processing
• Zendrop and its partner suppliers in the United States – they receive your name, shipping address and contact details to fulfill your order
• Shipping carriers such as USPS, UPS or FedEx – delivery and tracking
• Google – our business email provider
• Authorities – only where we are legally required to disclose information
Some of these partners, such as PayPal, are independently responsible for the data they process under their own privacy policies.
5. International data transfers
We are based in Germany, while our customers and fulfillment partners are in the United States and our platform provider Wix is based in Israel. Your data is therefore transferred outside the EU. Transfers needed to fulfill your order are based on Art. 49(1)(b) GDPR. Other transfers rely on an EU adequacy decision (for example for Israel, or for companies certified under the EU-U.S. Data Privacy Framework) or on EU Standard Contractual Clauses.
6. Cookies
Our website uses cookies that are necessary for the site and checkout to work. Analytics or marketing cookies are only used if you agree to them in our cookie banner, and you can change your choice at any time. Our website does not respond to "Do Not Track" browser signals, as there is no common standard for them.
7. How long we keep your data
We keep order data as long as needed to complete your order and handle any questions or claims. Invoices and accounting records are kept for up to 10 years as required by German tax and commercial law. Newsletter data is kept until you unsubscribe. Messages are deleted once your request is resolved, unless we must keep them for legal reasons.
8. Your rights
You have the right to access, correct or delete your personal data, to restrict or object to its processing, to receive your data in a portable format, and to withdraw your consent at any time. To exercise these rights, email us at zenhausoptics@gmail.com. We will respond within one month.
You also have the right to lodge a complaint with a data protection authority, for example the State Commissioner for Data Protection of Mecklenburg-Western Pomerania, Germany (Landesbeauftragter für Datenschutz und Informationsfreiheit Mecklenburg-Vorpommern). If you live in a US state with its own privacy law, you may have similar rights – we honor these requests regardless of where you live.
9. Data security
We use reputable providers with industry-standard security, including encrypted (SSL) connections. No transmission over the internet is 100% secure, but we take reasonable measures to protect your data.
10. Children
Our store is not directed at children under 16, and we do not knowingly collect personal information from them.
11. Changes to this policy
We may update this policy from time to time. The current version, with its "Last updated" date, is always available on our website.
12. Contact
Questions about this policy or your data? Email us at zenhausoptics@gmail.com.