SHIPPING & RETURNS
SHIPPING POLICY
Last updated: October 13, 2026
1. Where we ship
We currently ship to addresses within the 50 United States only. We do not ship internationally, to US territories (such as Puerto Rico or Guam) or to APO/FPO/DPO military addresses.
2. Shipping costs
Shipping is free on all orders within the United States.
3. Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day. Our products ship directly from our partners' warehouses in the US.
4. Delivery time
Once your order has shipped, delivery usually takes 3–7 business days, so most orders arrive within 4–10 business days of purchase. Deliveries to Alaska and Hawaii may take longer. During peak seasons (such as November and December) or severe weather, carrier delays can occur. If we cannot ship your order within the stated time, we will let you know, and you may cancel for a full refund.
5. Order tracking
When your order ships, you will receive an email with your tracking number. Tracking information may take up to 48 hours to update. If you order several items, they may arrive in separate packages.
6. Order changes and cancellations
Because orders are passed on to our partners quickly, please contact us at zenhausoptics@gmail.com within 12 hours if you need to change or cancel your order. Once an order has shipped, it can no longer be changed or cancelled.
7. Incorrect address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to sender because of an incorrect or incomplete address, we will reship it once you confirm the correct address; additional shipping costs may apply.
8. Lost or delayed packages
If your tracking has not updated for more than 7 business days, or your order has not arrived within 10 business days of shipping, please contact us. If your package is confirmed lost in transit, we will send a free replacement or issue a full refund. Please report lost packages within 30 days of the estimated delivery date.
9. Marked as delivered but not received
Please check around your property, with neighbors and with your local post office, and allow up to 2 business days, as carriers sometimes mark packages as delivered early. If it still has not turned up, contact us and we will help you file a claim with the carrier. We are not responsible for packages stolen after confirmed delivery to the correct address.
10. Damaged or wrong items
If your order arrives damaged, defective or incorrect, please see our Return Policy below – you will receive a free replacement or a full refund.
11. Contact
Questions about your shipment? Email us at zenhausoptics@gmail.com.
RETURN POLICY
Last updated: October 13, 2026
1. All sales are final
Because our products ship directly from our partners in the United States, we do not accept returns or exchanges for change of mind, scent preference or personal taste. Please review the product details carefully before ordering.
2. Damaged, defective or wrong items
If your order arrives damaged, defective, incorrect or incomplete, we'll make it right with a free replacement or a full refund. You do not need to send the item back.
To file a claim, email us at zenhausoptics@gmail.com within 14 days of delivery and include:
• your order number
• clear photos or a short video showing the product and the packaging
Damage to the outer packaging only, where the product itself is intact, does not qualify.
3. Lost packages
If your order hasn't arrived within 30 days of shipping, please contact us. We'll open an investigation with the carrier and, if the package is confirmed lost, send a replacement or issue a full refund.
4. Order cancellations
You can cancel your order within 12 hours of purchase by emailing us, as long as it hasn't shipped yet.
5. Refunds
Approved refunds are issued to your original payment method. Depending on your bank, it may take 5–10 business days for the refund to appear.
Questions? Contact us at zenhausoptics@gmail.com.